Surface Pro 3 or Surface Pro 4 and the keyboard and trackpad do not work

Surface Pro 3 or Surface Pro 4 and the keyboard and trackpad do not work

Shutdown the Surface

Hold down the Volume UP and Power Button at the same time for 10 seconds

Power on the Surface (if it goes into the BIOS screen tap on Exit setup)

The Surface will boot up and hopefully the keyboard will now work.

Resetting TCP/IP Stack to Default

Right-click on cmd in the search results for Programs, and select Run as administrator. Depending on your computer settings, you may be asked to provide an administrator password before you can continue.

Type "netsh int ip reset" and then hit the Enter key on your keyboard.

Configure Fortinet

Configure Fortinet/ FortinetWiFii 30D

DG : 192.168.1.99

User : admin

Password:                         (Blank)